Visitor frequently asked questions

Visitor safety and security

Yes, risks have been carefully assessed and are reviewed on a regular basis.

We have made a few changes to comply with the government’s guidance on managing the risk of COVID-19. We have carried out risk assessments for our employees and visitors, which we will review if any changes are made to the advice.

We have also been awarded We're Good to Go status for our safety measures.

Although the request is that all visitors wear a face covering we understand that for some people wearing a face covering is not possible. If you have additional needs that mean you can’t wear a face covering and/or you need to see the entire face of the person talking to you, please speak to a member of staff.

All our Front of House team will be wearing face coverings and are ready to welcome you back.

If you need a member of staff to remove their face covering to talk to you please ask. We will be happy to help.

Tours

Tour group sizes will be capped in line with government guidance.

Yes, all tour vouchers purchased before lockdown will be extended by 12 months. Please note that we are only able to offer our 60-minute guided tour at present.

To redeem your voucher, please email the tours team at: tours@bodleian.ox.ac.uk

To help keep everyone safe, we are managing numbers through timed tickets for our Divinity School entry and tours.

There is safe distancing and other guidance on-site and hand sanitiser available at the entrance and exit to the indoor spaces.

There are also increased cleaning regimes in all our public areas.

In line with government guidance, all Bodleian Library visitors and staff are required to wear face coverings unless you are exempt.

Not all exemptions are visible so please be understanding of others.

If you or anyone you live with displays symptoms associated with COVID-19, or if you have recently been in contact with someone who has COVID-19 please stay at home and delay your trip until it is safe to do so.

To rearrange or cancel your visit, please contact our Tours team:

 +44 (0)1865 287400 

 tours@bodleian.ox.ac.uk

 

Refunds will be given to visitors unable to rearrange their visits and will take up to 14 days to process

Facilities

Yes, the toilets in the Weston Library are open to visitors. Please follow the social distancing measures in place.

No, unfortunately we do not have any lockers on site.

Yes. Our café is open for eat-in and takeaway options.

Tickets

With your permission, the Bodleian Libraries is collecting information that will help support the government’s Test and Trace programme.

All of this information, along with any information that we would usually collect during the booking process is collected and used in line with GDPR.

Bodleian Libraries Privacy Policy

Pre-booking tickets in advance is highly recommended and will guarantee you entry. 

If there are spaces, we will do our best to accommodate you.

However, we cannot guarantee entry if you miss your time slot.

We do not offer refunds on tickets that have already been purchased.

We can change the date and/or time of your tickets but this may be subject to a booking fee and availability.

Please email or call the Tours team if you would like to change your booking.

 +44 (0)1865 287400 

 tours@bodleian.ox.ac.uk

You will receive your tickets attached to a confirmation email shortly after completing your online booking.

Please print your tickets and present them at the entrance, or show them on a mobile phone.

Entry cannot be guaranteed if tickets are not presented.

Please check your spam/junk folders. If you still cannot find your booking email, please email us before your visit so we can help resolve the issue.

Contact our Tours team on: tours@bodleian.ox.ac.uk

Yes, should the UK government instruct us to close the Bodleian Libraries again, your ticket will be refunded.

If you have any queries regarding your booking, please email: tours@bodleian.ox.ac.uk.

Shopping

Yes, the Zvi Meitar Bodleian Libraries Shop in the Weston Library is open.

We are limiting the number of visitors to adhere to social distancing.

Government guidance is that face coverings must be worn in shops.

You may also like to shop online.

We would ask that you pay by card whenever possible to reduce contact.